Terms of Service
Welcome to Auric
Welcome to Auric. These Terms of Service ("Terms") constitute the legal agreement between My Aurora Chic, operating under the trading name Auric ("we," "us," "our"), and you ("customer," "user"), governing your access to and use of our website, www.myaurorachic.com ("Site"), and the purchase of our products.
1. Scope and Acceptance of Terms
These Terms govern the use of our Site and the purchase of our products. By accessing or using our Site, you agree to comply with these Terms and all applicable laws and regulations of Spain, United Kingdom, Germany, and France. If you do not agree with these Terms, please do not use our Site.
2. Company Information
3. Geographic Scope
Auric operates as an e-commerce business serving customers in Spain, United Kingdom, Germany, and France. Our physical presence and headquarters are located in Madrid, Spain.
4. Use of the Website
By using our Site, you agree to:
- Provide true, accurate, and complete information about yourself
- Use the Site only for lawful purposes and not engage in activities that could harm its operation or infringe upon the rights of others
- Maintain the confidentiality of your account and password and be responsible for all activities that occur under your account
- Comply with Spanish Ley de Servicios de la Sociedad de la Información (LSSI) regarding online conduct
5. Products and Prices
Products: We strive to present accurate descriptions, images, and features of our products. However, we cannot guarantee that the colors displayed on your monitor will accurately reflect the exact color of the product.
Prices: Prices are displayed in EUR (€) and include VAT (Value Added Tax) applicable in the country of delivery. For Spanish customers, IVA (Impuesto sobre el Valor Añadido) is included as required by Spanish tax law.
6. Purchase Process and Payment
Order Confirmation: After completing your purchase, you will receive a confirmation email with all transaction details, including the order number, items purchased, and the total amount. This email serves as proof of your order and complies with Spanish consumer protection requirements.
Payment Methods: We accept payments via Credit Card (Visa, MasterCard, American Express), PayPal, and other methods as indicated at checkout. We ensure the security of all transactions through certified payment providers.
7. Shipping and Delivery
All shipping and delivery terms, including timeframes, costs, and conditions, are governed by our Shipping & Delivery Policy. By accepting these Terms, you also agree to our Shipping Policy.
8. Returns and Refunds
Our policy for returns, exchanges, and refunds is detailed in our Returns & Exchanges Policy. This document explains your rights, including the Right of Withdrawal for Spanish, UK, EU, and France customers, and the procedures to follow. By accepting these Terms, you also agree to our Returns & Exchanges Policy.
9. Intellectual Property
All content on the Site — including but not limited to text, images, graphics, logos (including the "Auric" name and symbol), and design — is the exclusive property of My Aurora Chic or its licensors and is protected by intellectual property laws, including Spanish Ley de Propiedad Intelectual. Reproduction, distribution, or modification of any content without our prior written authorization is strictly prohibited.
10. Limitation of Liability
My Aurora Chic shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products. Our total liability for any claim related to a purchase is strictly limited to the amount paid for the product in question, in accordance with Spanish consumer protection laws.
11. Privacy and Data Protection
Your privacy is very important to us. The collection and use of your personal data are governed by our Privacy Policy, which is fully compliant with the General Data Protection Regulation (GDPR) and Spanish Ley Orgánica de Protección de Datos Personales (LOPDGDD). By using our Site, you consent to the practices described in that document.
12. Governing Law and Dispute Resolution
Governing Law: These Terms shall be governed by and construed in accordance with the laws of Spain, United Kingdom, Germany, and France, subject to their respective consumer protection laws.
Primary Jurisdiction: As our company is registered in Spain, the primary jurisdiction for legal matters shall be the courts of Madrid, Spain.
Alternative Dispute Resolution: For Spanish consumers, we participate in the Spanish system of consumer arbitration as required by law.
Dispute Resolution: In the event of any dispute, the parties shall first seek an amicable resolution. If no agreement can be reached, disputes shall be subject to the exclusive jurisdiction of the competent courts in Madrid (Spain), London (UK), Berlin (Germany), or Paris (France), depending on your location.
13. Changes to the Terms
We reserve the right to modify these Terms at any time. All changes will take effect immediately upon their posting on the Site. It is your responsibility to review this page periodically to ensure you are aware of any updates, as required by Spanish e-commerce regulations.
14. Contact
If you have any questions regarding these Terms of Service, please contact us at contact@myaurorachic.com.