Returns & Exchanges Policy
Welcome to Auric
Welcome to Auric, your destination for high-quality, design-led products selected with a keen eye for elegance and sophistication. Auric is the trading name of My Aurora Chic, a brand built on a foundation of female empowerment, authenticity, and refined aesthetics.
Our mission is to provide a secure, transparent, and satisfying shopping experience. This Returns & Exchanges Policy is aligned with the consumer protection laws of the Spain, United Kingdom, Germany, and France, ensuring your rights are fully respected.
1. Right of Withdrawal (Right to Cancel)
In accordance with the Spanish Consumer Protection Law (Real Decreto Legislativo 1/2007), Consumer Rights Act 2015 (United Kingdom), the German Civil Code (BGB) (Germany), and the French Consumer Code (France), you have the right to cancel your purchase within 14 calendar days from the date you receive the product, without needing to provide a reason.
Specific Provisions for Spanish Customers:
- Withdrawal Period: 14 calendar days from product receipt
- Refund Timeline: 14 days from withdrawal notification
- Return Shipping: Free returns as per our customer service commitment
2.1. How to Exercise Your Right of Withdrawal
Cancellation Notification:
Send an email to contact@myaurorachic.com with the subject line:
- "Cancellation of Purchase" (English)
- "Desistimiento de la Compra" (Spanish)
- "Annulation de l'achat" (French)
- "Widerruf der Bestellung" (German)
Please include the following information:
- Full Name
- Order Number
- Description of the product being returned
Contact & Legal Information
Registered Entity: My Aurora Chic
Trading Name: Auric
Registration Number: B12345678
Registered Address: Ctra. N-III, Km 17.500, Salida Rivas Oeste Urbanizaciones, 28529, Madrid, Spain
Contact Email: contact@myaurorachic.com
Physical Store: Madrid, Spain
Our customer service team is available Monday to Friday, 9 AM to 6 PM (Central European Time - CET).